Terms and Conditions

Welcome to Arthlife. These terms govern your access to and use of our website, products, and services. By using the site, you agree to these Terms & Conditions and our Privacy Policy.

1) Acceptance of Terms

By accessing or purchasing from Arthlife, you accept these Terms & Conditions. If you do not agree, please do not use the site.

We may update these terms periodically. Continued use after changes constitutes acceptance of the revised terms.

2) Eligibility & Account

  • You must be at least 18 years old or using the site under the supervision of a parent/guardian.
  • You are responsible for the accuracy of account information and for safeguarding your login credentials.

3) Products & Information

  • We strive to display product colors, materials, and details accurately. Minor variations may occur due to natural characteristics of gemstones and screen settings.
  • Usage guidance and energetic properties are based on traditional belief systems and are not medical claims.

4) Pricing & Payments

  • All prices are in INR and include taxes where applicable. Shipping/COD fees are shown at checkout.
  • We reserve the right to modify prices, offers, or discontinue items without prior notice.
  • Payments are processed securely via our payment partners. You agree to provide current, complete, and accurate billing information.

5) Orders & Acceptance

  • Your order is an offer to purchase. We may accept or cancel any order in our discretion (including in the event of errors or stock issues).
  • Order confirmation and shipping updates are sent via email/SMS.

6) Shipping & Delivery

Delivery timelines, charges, and serviceability are outlined in our Shipping Policy. Delays may occur due to courier or unforeseen events.

7) Returns & Exchanges

Please review our Return & Exchange Policy for eligibility, timelines, and required conditions (including unboxing video and hygiene rules).

8) Order Changes & Cancellation

  • Edits or cancellations are possible before dispatch. Once shipped, rerouting is subject to courier policy and may incur additional charges.
  • Custom or made-to-order products may not be cancellable after processing.

9) Authenticity & Care

  • Our gemstones are ethically sourced and lab-verified where stated. Natural variations (color, inclusions) are inherent and not defects.
  • Care instructions are provided with your order. Avoid harsh chemicals, perfumes, and extreme conditions.

10) Intellectual Property

All content on this site—including trademarks, logos, text, images, graphics, and layouts—is owned by Arthlife or its licensors and protected by applicable laws. You may not copy, reproduce, or use our IP without prior written consent.

11) Reviews & User Content

By submitting reviews, photos, or other content, you grant Arthlife a worldwide, royalty-free license to use, reproduce, and display the content in any media. You are responsible for ensuring your content is lawful and non-infringing.

12) Acceptable Use

  • Do not misuse the site (including hacking, spamming, scraping, or transmitting harmful code).
  • Do not attempt to interfere with security features or other users’ experience.

13) Third-Party Services & Links

We are not responsible for third-party websites, apps, payment processors, or courier partners. Use of third-party services is governed by their respective terms and policies.

14) Disclaimer & Limitation of Liability

  • Products are provided “as is” and “as available.” We disclaim all warranties to the fullest extent permitted by law.
  • To the maximum extent permitted by law, Arthlife will not be liable for indirect, incidental, or consequential damages arising from use of the site or products.

15) Indemnification

You agree to indemnify and hold harmless Arthlife, its directors, employees, and partners from claims or liabilities arising from your breach of these terms or misuse of the site.

16) Privacy & Data

Your use of the site is also governed by our Privacy Policy, which explains how we collect and use your information.

17) Governing Law

These Terms are governed by the laws of India. Jurisdiction will lie with the competent courts at Haryana, India, unless otherwise required by law.

18) Dispute Resolution

We prefer to resolve concerns amicably. Please contact us first. If unresolved, disputes may be referred to arbitration in India in accordance with the Arbitration & Conciliation Act, 1996.

19) Changes to Terms

We may update these Terms from time to time. The “Last updated” date below reflects the latest version. Please review periodically.

20) Contact

For questions regarding these Terms, write to info@arthlife.in.

Need Help?

We’re here to assist. Email info@arthlife.in and our team will respond within 24–48 business hours.

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