Shipping Policy

At Arthlife, we strive to deliver your order quickly, safely, and with care.

Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Personalized / made-to-order items may require additional processing time (mentioned on the product page).

Delivery Timeline (India)

  • Standard Delivery: typically 3–7 business days depending on your location and serviceability.
  • Express Delivery (selected locations): 2–3 business days (extra charges may apply).
  • Remote or out-of-service areas may require additional time.
  • Timelines may vary due to courier delays, festivals, or unforeseen circumstances.
You will receive an email/SMS with the tracking link as soon as your order ships.

Shipping Charges

  • Free shipping on all prepaid orders above ₹999.
  • A small shipping fee of ₹49–₹99 may apply to orders below ₹999 or as shown at checkout.

Cash on Delivery (COD)

  • COD is available across India on eligible pin codes.
  • A minimal COD handling fee may apply (displayed at checkout).
  • Please keep exact cash ready at delivery to avoid delays.

International Shipping

  • Currently, we ship only within India. International shipping will be announced soon.

Tracking Your Order

  • Once shipped, you’ll receive a tracking number via email/SMS to monitor your package.
  • If the tracking shows “delivered” but you have not received it, please contact the courier and our team within 48 hours.

Shipping Guidelines

  • Please ensure your shipping address and contact number are correct at checkout.
  • Delivery attempts are usually made 2–3 times by our courier partners; if undelivered, the package may be returned to us.
  • Re-shipping charges may apply for incorrect addresses or repeated failed delivery attempts.
  • Address changes are possible only before dispatch. Once shipped, rerouting is subject to the courier’s policy.

Operational Delays

  • Occasional delays can occur due to weather, lockdowns, strikes, or high-volume periods (festive sales).
  • We’ll keep you informed if we anticipate any delay beyond the usual timeline.

Undeliverable Orders

  • If an order is marked undeliverable and returned to us, we will notify you and arrange a re-shipment (charges may apply) or issue store credit for prepaid orders.

Need Help?

For questions about shipping, timelines, or tracking, write to info@arthlife.in. Our team replies within 24–48 business hours.

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